Purr-Fect-Air

Contact

Thank you for your interest. For questions or comments, please use the information listed here. We look forward to hearing from you soon.

Phone
(201) 373-6906

Hours of Operation
Monday - Friday: 8:00 a.m. - 5:00 p.m.

Mailing Address:
Purr-Fect-Air
PO Box 2045
Cliffside Park, NJ 07010-9991 USA

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Purr-Fect Products Returns and Refunds Policy

Thank you for shopping at Purr-Fect-Air.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 60 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days

• The product is in its original packaging

• The product isn't used or damaged

• You have the receipt or proof of purchase

• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:

• By phone number: (201) 373-6906

• Or by visiting this page on our website: Click Here

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Purr-Fect-Air, Warranty & Service Dept.
PO Box 2045
Cliffside Park, NJ 07010-6045

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Purr-Fect-Air.

Damaged items

If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: (201) 373-6906

• By visiting this page on our website: Click Here

90 Day Warranty

Purr-Fect Products Company makes every effort to assure that its products meet high quality, performance and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days from the date of purchase.

This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance.

All consumables which may include items such as filter elements are not covered by this warranty.

We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise.

If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement.

We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Warranty Claim:

In the event of a warranty claim, we apologize for any inconvenience caused and be assured that your claim will be taken seriously and as quickly as possible.

To return your Purr-Fect-Air product for Warranty service, follow the above instructions, carefully pack it and send it to:

Purr-Fect-Air, Warranty & Service Dept.
PO Box 2045
Cliffside Park, NJ 07010-6045


Online Privacy Policy Agreement

Purr-Fect-Products, is committed to keeping any and all personal information collected of those  individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Purr-Fect-Products of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Purr-Fect-Products , and thus it shall govern any and all data collection and usage thereof. Through the use of www.Purr-Fect-Air.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:
  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Purr-Fect-Products  may collect and may make use of personal information to assist in the operation of  our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.Purr-Fect-Air.com. Purr-Fect- Products may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

 Purr-Fect-Products does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Purr-Fect-Products may feel it necessary, from time to time, to make contact with you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

 Purr-Fect-Products may disclose your personal information, without prior notice to you, only if required  to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Purr-Fect-Products and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of Purr-Fect-Products; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.Purr-Fect-Air.com and/or the general public.

Children Under Age of 13

Purr-Fect-Products does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to service@purr-fect-air.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Purr-Fect-Products does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Purr-Fect-Products shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

Purr-Fect-Products reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.Purr-Fect-Air.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Purr-Fect- Products decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: Cynthia@purr-fect-air.com

Telephone Number: (201) 373-6906

Mailing Address:

Purr-Fect-Products

PO Box 2045

Cliffside Park, NJ 07010-9991 USA